FREQUENTLY ASKED QUESTIONS

PRE-SALE

Q: What brands do you carry?

A: SH+P is part of the “Luxury Products Group”, a buying group that helps bridge the gap between manufacturers and showrooms.  As a member, we have access to a large pool of brands of plumbing hardware and fixtures to supply to our customers. With over 25 years in the business, SH+P has extensive knowledge of a variety of product lines for the kitchen and bathroom, but we primary like to focus on modern and minimal design.

Q: Do you offer trade pricing?

A: Yes, we offer discounts from the retail prices for designers, contractors, developers and architects.  If you are a homeowner looking to purchase plumbing fixtures or hardware, we typically ask for your contractors’ information for the trade price.

Q: What is the lead time for receiving products?

A: Typically, if we have the roughs in stock, you will receive it within a week.  If we do not have roughs in stock, it takes 2 weeks.

For trim, the time varies depending on brand. Some of the trim we do carry at the showroom, so you could receive it within a week. If not, it could arrive in 4 – 6 weeks. Please expect larger delays with Covid.

Q: Do the lines that you carry outside of the country come in US plumbing standards?

A: Yes, as a US distributor, we take great measures to let your plumber understand the US conversions for all fixtures and hardware. The roughs that we provide will be standard for US fitting.

Q: Can you ship it to me?

A: Yes, we ship anywhere in the North America and beyond.

Q: Can I get finish or stone samples?

A: If we have it in stock in our showroom, we can send you samples of stone and finish.

POST-SALE

Q: Do you handle replacement parts?

A: If we sold you the product,

Q: What are the warranties?

A: This depends on the brand.