FREQUENTLY ASKED QUESTIONS
Q: What brands do you carry?
A: SH+P is part of the “Luxury Products Group”, a buying group that helps bridge the gap between manufacturers and showrooms. As a member, we have access to a large pool of brands of plumbing hardware and fixtures to supply to our customers. With over 25 years in the business, SH+P has extensive knowledge of a variety of product lines for the kitchen and bathroom, but we primary like to focus on modern and minimal design.
Q: Do you offer trade pricing?
A: Yes, we offer discounts from the retail prices for designers, contractors, developers and architects. If you are a homeowner looking to purchase plumbing fixtures or hardware, we typically ask for your contractors’ information for the trade price.
Q: What is the lead time for receiving products?
A: Typically, if we have the roughs in stock, you will receive it within a week. If we do not have roughs in stock, it takes 2 weeks.
For trim, the time varies depending on brand. Some of the trim we do carry at the showroom, so you could receive it within a week. If not, it could arrive in 4 – 6 weeks. Please expect larger delays with Covid.
Q: Do the lines that you carry outside of the country come in US plumbing standards?
A: Yes, as a US distributor, we take great measures to let your plumber understand the US conversions for all fixtures and hardware. The roughs that we provide will be standard for US fitting.
Q: Can you ship it to me?
A: Yes, we ship anywhere in the North America and beyond.
Q: Can I get finish or stone samples?
A: If we have it in stock in our showroom, we can send you samples of stone and finish.
Q: Do you handle replacement parts?
A: If we sold you the product,
Q: What are the warranties?
A: This depends on the brand.