FREQUENTLY ASKED QUESTIONS

PRE-SALE

Q: What brands do you carry?

A: SH+P is part of the “Luxury Products Group”, a buying group that helps bridge the gap between manufacturers and showrooms.  As a member, we have access to a large pool of brands of plumbing hardware and fixtures to supply to our customers. With over 25 years in the business, SH+P has extensive knowledge of a variety of product lines for the kitchen and bathroom, but we primary like to focus on modern and minimal design.

Q: Do you offer trade pricing?

A: Yes, we offer discounts from the retail prices for designers, contractors, developers and architects.  If you are a homeowner looking to purchase plumbing fixtures or hardware, we typically ask for your contractors’ information for the trade price.

Q: What is the lead time for receiving products?

A: Typically, if we have the roughs in stock, you will receive it within a week.  If we do not have roughs in stock, it takes 2 weeks.

For trim, the time varies depending on brand. Some of the trim we do carry at the showroom, so you could receive it within a week. If not, it could arrive in 4 – 6 weeks. Please expect larger delays with Covid.

Q: Do the lines that you carry outside of the country come in US plumbing standards?

A: Yes, as a US distributor, we take great measures to let your plumber understand the US conversions for all fixtures and hardware. The roughs that we provide will be standard for US fitting. This is a benefit of working with a US Distributor for brands outside of the States. We understand the codes, and how to order the correct adapters and rough-in’s for plumbing and hardware.

Q: Can you ship it to me?

A: Yes, we ship anywhere in the United States and beyond.

Q: Can I get finish or stone samples?

A: If we have it in stock in our showroom, we can send you samples of stone and finish.

POST-SALE

Q: Do you handle replacement parts?

A: If we sold you the product, then we are happy to work with our clients to find replacement parts.

Q: What are the warranties?

A: This depends on the brand.  SH+P is well-versed in all the warranties for the brands we carry.

WHAT ARE THE COCOON STANDARDS?

100% Recyclable

The 316L stainless steel which is made for the COCOON ‘brushed Inox’ bathroom faucets is 100% recyclable. The main alloying elements of chromium, nickel and molybdenum can be easily recovered and returned to the production process. COCOON believes that stainless steel recycling is an economically viable, self-sustaining process.

Eco Friendly Products

Selected for their durability and quality, the materials that COCOON uses for their taps, basins and bath guarantee a long life span and are eco-friendly. Not only because the material itself is recyclable and lead-free, but also because they use special water saving techniques to keep the carbon footprint as small as possible.

Low Environmental Impact

COCOON is proud to only use cold working methods for stainless steel and solid surface material tubs and basins. The energy that powers the production is certified clean. Water is saved and waste is separated to be recycled, which reduces the impact of the company on the ecosystem.

Lead Free Taps

The internal and exposed parts are made of 316L stainless steel. For projects in California and Vermont, where there are special requirements for California Health and Safety Code (AB 1953) that concerns lead in potable water systems, COCOON can deliver 100% stainless steel build-in valves for the wall mounted basins to be fully compliant to these standards.

Certifications

COCOON became an important reference within the sector for sustainable design and production.  The stainless steel tap ware collection are certified for performance and safety by the most renowned certifying institutes of the world, including TUV, WRAS, NSF and ISO (Green label).

Other certifications include: WRAS, NSF-61, ASME, A112.18.1/CSA B125.1, CEC, WaterSense – Mark and UP-Code.

The products meet the requirements of the directive UNI EN 817:2008 and are tested for dimensional characteristics, leak tightness, pressure resistance, hydraulic performance and mechanical strength under pressure.